To create new tickets or manage your issues
please use ZenDesk support platform

(Note: To use Baicells ZenDesk support, you must be a registered user and must have a valid support contract)

How to use Zen-Desk

1

If you are new to ZenDesk,please click “REGISTER” to sign up

2

Registered users,please click “LOGIN” to have access to ZenDesk and create a new issue ticket. Once you submit your issue, the system generates a new ticket and sends a ticket number to your registered email.

3

If any update on the ticket you submitted, you will receive an email to inform you. Or you could track your issue using the ticket number on ZenDesk.