To create new tickets or manage your issues
please use Zen-Desk support platform

(Note: To use Baicells Zen-Desk support, you must be a registered user and must have a valid support contract)

How to use Zen-Desk


If you are new to Zen-Desk,please click “REGISTER” to sign up


Registered users,please click “LOGIN” to have access to Zen-Desk and create a new issue ticket. Once you submit your issue, the system generates a new ticket and sends a ticket number to your registered email.


If any update on the ticket you submitted, you will receive an email to inform you. Or you could track your issue using the ticket number on Zen-Desk.